gadunPrivacy Policy
This page describes what data we collect when you use gadun and how we keep that data protected. We at gadun take your privacy seriously — we collect only the information we need to operate our platform, process your payments, and comply with local regulations. We encrypt all sensitive data, we do not sell your information to third parties, and we give you control over your account data.
When you register on gadun, create an account, deposit funds, or interact with our games, we collect information about you. We use this information to verify your identity, process your withdrawals through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, prevent fraud, and improve our service. We also track your activity on gadun to calculate your weekly cashback, loyalty tier progression, and eligibility for referral rewards.
Our approach on gadun is transparency. We explain what data we hold, where it is stored, how long we keep it, and what rights you have to access or delete it. If you have questions about your privacy on gadun, contact our support team — we respond to all data requests within 30 days.
Data We Collect on gadun
We collect different types of information when you use gadun, depending on what you do on our platform. When you register on gadun, we collect your full name, date of birth, email address, and phone number. We use this information to create your account on gadun and to contact you about your account activity, deposits, withdrawals, and promotions.
Before you can withdraw funds on gadun, we require identity verification. We collect a government-issued ID (passport, national ID, or driving licence) and proof of address (utility bill or bank statement dated within three months). We store these documents securely on gadun and use them only to verify your identity and comply with local anti-money-laundering regulations.
When you make a deposit on gadun, we collect payment information. However, we do not store your credit card details or bank account numbers on gadun. Payment processing is handled by certified third-party gateways, so your payment data bypasses our servers entirely. We record only the transaction ID, amount, date, and payment method (e.g., "DANA deposit" or "e-wallet transfer") on gadun.
We track your activity on gadun — which games you play, how much you wager, your winnings and losses, and when you access your account. We use this information to calculate your weekly cashback, determine your loyalty tier on gadun, track your referral earnings, and detect fraud or abuse on gadun. We also record your IP address and device information when you log into gadun, so we can alert you if someone tries to access your account from an unfamiliar location.
We do not share your data with advertisers
We at gadun do not sell your personal information to marketing companies or data brokers. We use your data only to operate gadun, verify your identity, process your payments, and prevent fraud on our platform.
How We Use Your Data on gadun
We use your data on gadun for several core purposes. First, we use it to verify your identity and comply with anti-money-laundering laws. Before your first withdrawal on gadun, we verify your identity documents to ensure your account belongs to you and to prevent fraud. Second, we use your data to process your deposits and withdrawals on gadun through your chosen payment method — mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or a bank transfer via online payment, e-wallet, mobile banking, or local payment.
We also use your data on gadun to calculate your rewards. Your activity on gadun determines your weekly cashback, loyalty tier level, and referral earnings. We track your play history on gadun so we can credit you with accurate cashback amounts every Monday morning and track your progress through our loyalty tiers.
We use your data on gadun to detect and prevent fraud, abuse, and violations of our terms. We monitor for suspicious patterns — like multiple rapid withdrawals, unusual login locations, or attempts to claim the same bonus twice on gadun. If we detect suspicious activity on gadun, we may ask for additional verification or temporarily suspend your account on gadun.
Finally, we use your data on gadun to improve our service. We analyse patterns on gadun to understand which games are popular in Jakarta, Surabaya, Bandung, Medan, and Semarang, and we use this data to add new games and features to gadun. We also contact you occasionally with information about new games, seasonal promotions like Idul Fitri and Idul Adha offers, or major events like Liga 1 season openers on gadun.
Your privacy on gadun is protected by encryption, restricted access, and transparent practices. We keep only the data we need.
Data Storage and Retention on gadun
We store your data on gadun on secure servers with encryption. Our servers may be located outside your jurisdiction — we maintain data centres in multiple regions to ensure fast access on gadun and compliance with data residency laws. All data transmitted to and from gadun is encrypted using industry-standard TLS protocols.
We retain your data on gadun for as long as your account is active. If you close your account on gadun, we retain your data for seven years to comply with anti-money-laundering and tax regulations. After seven years on gadun, we delete your personal data (name, email, phone number) but retain anonymised transaction records.
We retain identity documents (ID photos, proof of address) on gadun for three years after you close your account, then delete them securely. We retain payment transaction records on gadun indefinitely to comply with financial regulations in your jurisdiction.
Your Rights on gadun
You have the right to access your data on gadun. You can view your personal information, account history, transaction records, and login activity on gadun by logging into your account and selecting "My Data." We provide this information free of charge.
You have the right to correct inaccurate data on gadun. If your name, email, or phone number is incorrect on gadun, contact our support team and we will update your account on gadun within 24 hours.
You have the right to delete your data on gadun. If you wish to delete your account on gadun and all your personal data, contact our support team. We will close your account on gadun and delete your personal information within 30 days, subject to our data retention obligations on gadun.
You have the right to object to marketing communications on gadun. If you no longer wish to receive promotional emails or SMS messages about new games, seasonal events, or special offers on gadun, you can opt out in your account settings on gadun or by contacting our support team.
Cookies and Tracking on gadun
We use cookies on gadun to keep you logged in, remember your preferences, and analyse how you use our platform. Cookies are small text files stored on your device by gadun. Essential cookies on gadun are required for the platform to function — without them, you cannot log in to gadun or place a wager. Optional cookies on gadun help us improve your experience — they track which games are popular on gadun and help us personalise your account on gadun.
You can disable non-essential cookies on gadun by adjusting your browser settings, but this may limit some features on gadun. We do not use cookies on gadun to track you across other websites — all our cookies are first-party only and apply to gadun alone.
Contact Us About Your Privacy on gadun
If you have questions about your privacy on gadun, how we handle your data, or if you wish to exercise your rights on gadun, contact our support team. We respond to all privacy requests within 30 days. You can reach us through the support form on gadun or by emailing our privacy team directly.